THE IMPLEMENTATION OF THE WIN-LOSE APPROACH INORGANIZATIONS: IMPACT ON CONFLICT RESOLUTION ANDEMPLOYEE SATISFACTION

Абстракт

This study aims to analyze the complex aspects of conflict, taking into account
both its effects. It also examines potential conflict-resolution strategies, the methodologies used in
them, and the key elements that have a significant impact on the resolution of conflicts. Kosovo is
the main focus of the study and serves as an important case study for these questions. In terms of
methodology, a quantitative approach was used, involving the collection of data using carefully
created questionnaires. The sample included leaders from the employee cohort designed to reflect
the organizational landscape. There were 340 organizational leaders who participated in the
survey. The research includes a presentation of descriptive data analysis and findings. However,
the study does not provide evidence to support the idea that one of the conflict-resolution strategies
(Layout, Rotacion, or Transfer) could achieve the desired outcome.