ORGANIZATIONAL CHANGES - PROPOSALS IN THE AREA OF THE DEPARTMENT FOR ISSUING BUILDING PERMITS

Abstract

This article presents a strategic model for the digital and organizational transformation of the Urban Planning Directorate of the Chania Region, aimed at optimizing the process of issuing building permits at the regional level. The study analyzes the specific challenges facing the administrative structures in the prefecture and proposes the implementation of innovative tools such as the “Electronic Information Service” and the large-scale digitalization of the regional archive since 1923. The author’s solutions include the establishment of strict time standards for control (21-day period), the publicity of administrative schedules and enhanced cooperation between the Regional Directorate and the institution of the Prefect. The designed reform aims to transform the service into a modern e-structure that eliminates subjective factors and improves the investment climate throughout the region through professionalism, accountability and technological innovation.