COMPREHENSIVE IMPLEMENTATION PROPOSALS FOR THE URBAN PLANNING DEPARTMENT

Abstract

This article presents a comprehensive framework for the modernization of the Urban Planning Department in Chania, focused on implementing "horizontal" reforms to enhance administrative capacity and institutional transparency. Central to this strategy is the transition toward a robust e-Government model and the integration of advanced information systems designed to replace obsolete bureaucratic workflows. The author identifies digitalization as a critical "arsenal" for optimizing the speed and reliability of public services, encompassing electronic application tracking, automated building permit management, and the digital archiving of urban planning data.